Putting clients at the center of our business is a vital part of the CMA CGM Group’s strategy. We continually optimize our operations so we can deliver an even more focused and streamlined customer experience.
To further strengthen and improve our overall service offering, we are simplifying the trade network of CMA CGM and APL.
As from October 1, 2020:
CMA CGM will be the sole commercial carrier of the Group operating in the Transpacific trade.
APL, a long-time service partner for the U.S. government, will focus on its service to the United States government through its fleet of U.S.-flagged vessels to solidify and enhance the Group’s specialization in this key business segment.
Below please find some information that we have prepared for you.
If you have an on-going contract with APL, you will sign a new contract with CMA CGM under the same conditions.
If your contract terminates before October 1st, you will sign a new contract with CMA CGM.
Dedicated sales staff from both carriers will be responsible for ensuring you enjoy a seamless experience during the change.
We will reach out separately to communicate the planned date for signing your new contract with CMA CGM. You will then receive a new CMA CGM contract number, and we will work on aligning the contractual terms with you to ensure a seamless transition.
When it is time for your CMA CGM contract to renew, the contract process will be what you typically experience on an annual basis.
Our sales representatives will work with you on aligning the credit terms and migration.
We will work with you on aligning the contractual terms. Key things that you’ll need to note will be:
APL’s B/Ls will continue to apply to shipments relating to U.S. government and U.S. military cargo.
APL’s non-U.S. military and non-U.S. government cargo will be booked under CMA CGM following the transfer.
CMA CGM’s B/Ls will apply to all non-U.S. military and non-U.S. government shipments, including for commercial cargo riding on U.S. Flag services like EX1.
All of APL’s existing bookings will remain under APL until the cargo is released, regardless of your contract’s transition date. For any shipment inquiry or other transaction relating to these bookings, unless otherwise specified, please continue to direct them through your regular APL channels.
As we follow up separately with you on your new contract with CMA CGM, we will be sharing with you the schedule of cutover voyages in specific relation to your contract. You will continue to start new bookings with APL up until the last voyages indicated. For subsequent voyages, all your bookings will have to be placed with CMA CGM.
You can place your bookings via My CMA CGM – CMA CGM’s online platform that allows you to manage your shipments, from making bookings online, getting an instant quote to retrieving and transferring bills of lading at your convenience. Choose the option “Request Booking” (requires login).
If you are already using APL’s eBusiness services, you will be able to perform the same functions on My CMA CGM.
If you do not submit bookings via our online platforms, please refer to your account representative or contact your local CMA CGM office for more information.
Tariff numbers are different between CMA CGM and APL. If you have an existing eBusiness account, you can get a quotation online here. Otherwise, you can reach out to our account representative or CMA CGM local customer service for help.
We will assist you to extend the use of these platforms to CMA CGM. Please refer to your account representative for more details.
The processes are generally the same for both APL and CMA CGM. For more information, please contact your local CMA CGM Customer Service representative.
Bank accounts information can be found on local CMA CGM office websites. Otherwise, please contact your local CMA CGM Customer Service representative for assistance.
You can continue to use APL B/L blank forms while shipping under your APL contract. Note that you can also continue to use APL B/L blank forms for CNC services until further notice.
When you’ll start shipping under your CMA CGM contract, you need to return the unused APL B/L blank forms to your local CMA CGM office and/or request for CMA CGM B/L blank forms if you don’t already have. Please contact your local CMA CGM Customer Service to make the arrangement.
CMA CGM’s eBusiness website is called My CMA CGM. It is the same platform used by APL and all other carriers under the CMA CGM Group. If you are already using APL’s eBusiness services, you will be to perform the same actions on My CMA CGM.
We will continue to maintain separate records for the brands in order to ensure retrieving data remains simple and clear-cut for our customers. This means if you need information about a past APL shipment, you can review it on the APL website or contact your customer service representative who will retrieve this information for you.
Yes, CMA CGM has a mobile app which shares the same platform and performs the same functions as APL’s mobile app. You can download the CMA CGM mobile app from Google Play (Android) or App Store (iOS).
From 1 October 2020 onwards, APL will dedicate itself to serving the U.S. Government sector and will continue to offer the U.S. flag services EX1 (Eagle Express), UMX, JMX and GSX.
Eagle Express X (EXX) and its extended services, EXX RailFlash and EXX X-Location will be operated under the CMA CGM brand. Backed by a dedicated team providing white-glove services to EXX customers, CMA CGM will continue to uphold the promise of speed and reliability that these services currently offer.
In addition to running APL’s flagship EXX and EX1, CMA CGM will offer over 20 services on the Transpacific, providing an extensive coverage from Asia to the U.S. East and West Coasts.
CMA CGM offers a range of Priority Services that can help expedite your shipments from Asia to the U.S. Be sure to reach out to your account representative who will be able to advise the best solution for your urgent shipments.
Daily rail departure from Los Angeles – exclusive to shipments on EXX only
Fast transit from Asia to U.S. inland destinations: Chicago, Memphis, Kansas City, Dallas and New York
Priority space, equipment and discharge from EXX vessel
Priority discharge at Los Angeles
Direct pick-up at Rialto, CA yard with 4 working days free time
Guaranteed space, equipment and chassis or money back
Dedicated customer service desk
Available for shipments on: PRX, EX1 and JAX
CMA CGM offers a wide range of reefer-related services that help to manage and control the atmosphere, temperature and humidity levels, ensuring your sensitive cargo will arrive at destinations in the intended conditions.